Contact GovScout Pro
Use this page for customer support, billing questions, subscription help, partnership questions, or help understanding how Marcus supports your federal contracting workflow.
Login help
Include the account email you used, the plan you selected, and whether the issue happened before or after checkout.
Billing help
Ask for invoice, receipt, cancellation, or payment method help. Stripe handles payment details securely.
Marcus help
Tell us what Marcus was supposed to do, what happened, and which workspace you were using.
For account access
Send the email on the account, your expected plan, the browser you used, and the exact screen where you got stuck. Do not send passwords or session tokens.
For contract workflow help
Share the non-sensitive opportunity title, agency, due date, NAICS or PSC, and what you wanted Marcus or the workspace to help you decide.
For product feedback
Explain the job you were trying to complete, what felt confusing, and whether the issue slowed down search, document review, alerts, billing, or pipeline work.
Before contacting support
Try the FAQ, the Start Here guide, or the free tools hub if you need a quick explanation.
Before asking about pricing
Review pricing and decide whether you are still learning, actively searching, or managing serious pursuit work.
Before asking about Marcus
Read How to Use Marcus and gather the business and opportunity facts that make his answers more useful.
Do not send secrets
Never send passwords, API keys, session tokens, Social Security numbers, payment card numbers, or private customer data through the contact form. Support can help without those details.
For faster triage
Use one message per issue. A login issue, billing question, Marcus answer concern, and alert-delivery question should be separated so each can be routed and verified cleanly.
For launch feedback
If you are reviewing GovScout before a marketing handoff, include the page URL, device size, browser, and whether the issue affects trust, conversion, SEO, or paid-user workflow.
What happens next
Support will first identify whether the issue is account access, billing, Marcus behavior, public website content, alerts, or release readiness. Engineering issues should be turned into tracked work instead of handled only in email.
Billing and cancellation
Payment method, invoice, and cancellation questions should route through Stripe wherever possible. GovScout support should not ask for card numbers or private payment credentials.
Federal contracting questions
If your question is about a solicitation, include the public link or non-sensitive summary. Marcus and support work best when the agency, deadline, set-aside, NAICS, scope, and evaluation clues are clear.